Shipping policy

During our BETA phase, some NOPLE products are made and dispatched directly from our trusted partners in India/China. This allows us to refine our new production systems while maintaining the quality and welfare standards we’re known for.

Section 2: Dispatch Times

We aim to dispatch BETA-phase orders within 30 working days, however, this may take a slightly longer than usual during this period of development. Because this is a new production setup, dispatch may take slightly longer while we refine our processes. If delays occur, we will always communicate clearly.

Section 3: Shipping Services

We ship using reliable international couriers such as DHL, FedEx, UPS, and Aramex. Available services and costs are shown at checkout.

Section 4: Tracking

All orders are fully tracked from our warehouse to your door. Tracking details are emailed automatically once your order has been dispatched.

Section 5: Customs & Duties

Depending on your country, customs duties or import taxes may apply. These are determined by your local customs authority. Where possible, estimated fees are shown at checkout.

Section 6: Delivery Times

Delivery times vary by destination and courier service.  

Section 7: Returns

For customers’ convenience, returns are processed through our UK address:  15 Elizabeth Way, Stoke Poges, Bucks, SL2 4LQ   

Section 8: Contact

If you have any questions about your shipment, please contact us at sales@nople.dogs.com.